Important Airline Communications

Important Airline Communications
  • May 21, 2020, 12:33 pm

With the main objective of keeping travel agencies up to date on the procedures and policies to follow due to the Coronavirus outbreak, we will make available the airline communications here.

We will try to keep this post constantly updated, however, we alert you to the fact that the information is constantly changed by companies and that it is sometimes difficult to keep up with.

 

2021

 

25/October

AIR EUROPA | Voucher refund procedure

 

25/October

BEIJING CAPITAL AIRLINES | PERIOD EXTENSION 01-30NOV21 - Suspension of Passengers departing from Africa to China on LISXIY flights

 

14/October

AIR EUROPA | DIRECT REFUND OPTION BY GDS

 

13/October

EMIRATES | COVID-19 WAIVER POLICY UPDATE

 

05/October

EMIRATES | GDS WASTAGE POLICY

 

04/October

AIR CANADA - IATA 830D RESOLUTION

 

04/October

QANTAS | TICKETS IN CREDIT DUE TO COVID-19 TRAVEL RELATED RESTRICTIONS

 

04/October

TAP - REMEMBER PROCEDURES FOR CANCELED FLIGHTS (UN)

 

04/October

BEIJING - SUSPENSION OF THE TRANSPORTATION OF PASSENGERS DEPARTING FROM ALL AFRICAN COUNTRIES

 

30/Setembro

LUFTHANSA - EXTENDED REDIAL DEADLINE UNTIL 15 JANUARY 2022

 

30/Setembro

EMIRATES - DUBAI STOPOVER REQUIREMENTS LONGER THAN 10 HOURS

 

29/September

EMIRATES - VFR RATES FOR KTM

 

28/September

TAP - VOUCHER VALIDITY EXTENSION

 

14/September

TAP - UPDATE ON ISSUANCE DEADLINES TDC

 

07/September

TAP - TAP EXTENDS CAMPAIGN RESERVE WITH CONFIDENCE

 

07/September

APAVT - ALITALIA / ITA - RESERVATIONS ALREADY MADE

 

03/September

BRITISH AIRWAYS - EXCESSIVE CHURNING POLICY

 

17/August

APAVT - CUBAN AVIACION SUSPENSION

 

23/July

EMIRATES - REFUND POLICY

 

16/July

BEIJING CAPITAL AIRLINES - NEW REQUIREMENT (X-RAY) FOR PASSENGERS TRAVELLING TO CHINA FROM A THIRD COUNTRY IN TRANSIT VIA LISBON | Attach 1 | Attach 2

 

14/July

ROYAL AIR MAROC - NEW CONDITIONS OF ENTRY TO MOROCCO ***NEW UPDATE ***  | Attach 1 | Attach 2 | Attach 3

 

13/July

ROYAL AIR MAROC - NEW CONDITIONS OF TRAVEL FOR PASSENGERS FROM PORTUGAL TO MOROCCO  | Attach 1 | Attach 2 | Attach 3

 

09/July

AIR EUROPA - Mandatory QR code to enter and transit Spain

 

07/July

AZUL (AD) - Change on BSP Portugal Standard Commission

 

01/July

FLY UIA - Press Release

TAP PORTUGAL - RT-PCR Test on departure to Tunisia

FLY UIA - Cash payment only with Ukraine Airlines

 

28/June

APAVT - Air Traffic from 29 June onwards

LUFTHANSA - Germany Important Travel Information

LUFTHANSA - RKI Information on the designation of international risk areas

 

24/June

AIR TRANSAT - Update on Air Transat refund requests

AIR EUROPA - Terminal changes at Madrid-Barajas

 

09/June

STP AIRWAYS - Change of Schedule - LISTMSLIS - 11/12 Jun

 

26/May

BEIJING CAPITAL AIRLINES - New Policy [25MAY21]

 

19/May

BEIJING CAPITAL AIRLINES - Additional Requirement

QATAR AIRWAYS - K3 Info Alert

 

 

18/May

LUFTHANSA - New regulations for travellers entering or transiting in Germany [Update 17/May]

 

14/May

ETIHAD AIRWAYS - PCR Test validity update

LUFTHANSA - New regulations for travellers entering or transiting in Germany

 

11/May

EMIRATES PORTUGAL - UAE GCAA suspended carriage of passengers from Bangladesh, Pakistan and Sri Lanka

 

05/May

QATAR AIRWAYS - PCR Test for selected destinations

 

28/April

AIR FRANCE/KLM - Flight ban to India

 

22/April

TAAG - Information

 

12/April

TAP - Voucher's Validity

 

06/April

APAVT - Czech Airlines - Insolvency Application

 

31/March

AIR FRANCE/KLM - The Portuguese government has issued new legislation for the period 1 April to 15 April

TAP - COVID-19: New repatriation flight from Lisbon to São Paulo on April 8 [Atualização 29MAR21]

 

30/March

EMIRATES - Travel requirements Sri Lanka

 

29/March

AIR SERBIA - Distribution Cost Fee [REMINDER]

 

26/March

AIR FRANCE/KLM - Travelling to India

 

19/March

AIR FRANCE/KLM - Dutch government changes travel requirements

 

15/March

AZUL - Extension of the suspension of flights PORTUGAL/BRAZIL/PORTUGAL [UPDATE 15MAR21]

 

04/March

LUFTHANSA - Germany restricts entry from areas with virus variants [UPDATED 04/MAR]

 

03/March

CONNECT CABO VERDE SERVICES - Suspension for LIS/RAI/LIS & LIS/SID/LIS flights

 

02/March

BEIJING CAPITAL AIRLINES - Lisbon Flight

 

01/March

AZUL - Extension of suspension of flights Portugal-Brazil

 

25/February

LATAM - Ends cooperation with Amadeus

 

19/February

LUFTHANSA - Germany restricts entry from areas with virus variants [UPDATED]

 

15/February

EMIRATES - Requirement for travel by destination

 

28/January

AIR TRANSAT - Cancellation of the winter operation on the Lisbon and Porto routes to Toronto

AMERICAN AIRLINES - Essential information to enter the United Kingdom

 

27/January 

Portugal cancels flights to and from Brazil starting friday

 

21/January 

AIR TRANSAT - Requirements for international travel to Canada

ROYAL JORDANIAN - Requirements for international travel to Jordanian

UIA - Requirements for international travel to Ukraine

UNITED AIRLINES - Requirements for international travel to U.S.A

 

19/January

BEIJING CAPITAL AIRLINES - Cancellation JD429/JD430 Flights: 11, 18 and 25Feb21

LUFTHANSA - New regulations for travellers entering germany from risk area

XIEMAN AIR - Restriction on entry to china

 

18/January

TAAG - Covid-19: Commercial Policy Update 

 

15/January

AMERICAN AIRLINES | New Covid-19 testing requirements for passengers traveling to the U.S.

BBC NEWS | Covid Brazilian variant sparks South América travel ban

 

2020

14/December

BEIJING CAPITAL AIRLINES - Xi'an customs - New requirement

ETHIOPIAN AIRLINES - Update Policy

SINGAPORE AIRLINES - Your travel plans

WESTJET - Covid-19 air refund policy

 

24/November

AER LINGUS - New entry requirements in Ireland

 

23/November

SATA - Issues against SATA vouchers

 

20/November

AIR TRANSAT - Early registration before your trip to Canada

TURANGRA - Decree on mandatory testing before boarding published in Diário da República

 

19/November

LUFTHANSA - Soft Launch of Covid-19 Test Center for Flights Bound for China

 

12/November

SUMMERWIND - New travel rules with the A3

 

11/November

ETIHAD - Commercial Waiver's

LUFTHANSA GROUP - Quarantine rules for passengers entering Germany from a risk area

 

10/November

 BEIJING CAPITAL AIRLINES - Online Request for Health Declaration Code with the "HDC" Mark for Foreign Passengers

 

5/November

BEIJING CAPITAL AIRILINES - JD430 LISXIY 09NOV and 16NOV - New departure time

 

3/November

BEIJING CAPITAL AIRLINES - Passengers from Africa and South America who travel to China via Lisbon

 

30/October

BEIJING CAPITAL AIRLINES - Suspension of flights from African and South American countries to China via Lisbon

BEIJING CAPITAL AIRLINES - Suspension of flights from African and South American countries to China via Lisbon - Update 1 

UNITED - New information needed for the UK due to Covid-19

 

26/October

BEIJING CAPITAL AIRLINES - Passengers arriving in Portugal

 

15/October

BEIJING CAPITAL AIRLINES - Latest requirements for passengers entering the UK

EMIRATES - Test Requirements Covid-19 PCR

 

13/October

EMIRATES - Travel requirements

 

11/September

CHINA SOUTHERN AIRLINES - Notice on the presentation of the Negative Test Result of COVID-19 nucleic acid for passengers travelling to China from Spain

UKRAINE INTERNATIONAL AIRLINES - No entry for foreigners from 28 August 2020 to 28 September 2020

VUELING - Important information

 

7/September

TURKISH AIRLINES - Booking Procedures: APIS

 

1/September

AEGEAN AIRLINES - Our Commitment to Your Safety

 

31/August

EMIRATES - Updating of Travel Requirements

TURKISH AIRLINES - Procedures Coronavirus Update

 

28/August

VIRGIN ATLANTIC - Important India Travel Requirements

 

27/August

QATAR AIRWAYS - Commercial Policy Update

 

26/August

AZORES AIRLINES - Contacts to enter the USA

BEIJING CAPITAL AIRLINES - Covid-19 mandatory test from Portugal to China from 01 September 2020

BEIJING CAPITAL AIRLINES - Health Declaration Form

 

21/August

AIR MALTA - Public health travel declaration and passenger location forms in Malta

 

17/August

AEGEAN AIRLINES - New Entry Procedure for Greece and Egypt

 

13/August

AEGEAN AIRLINES - New Entry Procedure for Greece

BEIJING CAPITAL AIRLINES - Passengers from UK need a Negative Covid-Test for boarding

JAPAN AIRLINES - Passenger Contact Details and JAL SMS Notification Service

 

11/August

SATA - Mandatory of Contacts in Reservations

TURKISH AIRLINES - Portugal Covid-19: Update

 

10/August

QATAR AIRWAYS - Advice to Travellers 

 

6/August

AIR FRANCE/KLM - Reopening of the route to Shangai
EMIRATES - Resumes DXB LIS Flight

 

5/August

AIR TRANSAT - Commercial Policy

 

4/August

VIRGIN ATLANTIC - Covid-19 Pre-Flight Communications

VIRGIN ATLANTIC - Covid-19 Unaccompanied Minors Update

 

27/July

ROYAL JORDANIAN - Flight cancellation update

 

24/July

SAA - Suspends all the international, regional and domestic operations

LUFTHANSA GROUP - Austrian Airlines,Lufhtansa and Swiss reactivate direct refunds via GDS and NDC

 

21/July

QATAR AIRWAYS - Flight Resumption and Commercial Policy Updates

 

20/July

IBERIA - Health and Safety Regulations in Spain

AIR CANADA - Government entry requirements

LATAM - New restriction of access to Lisbon - Portugal

 

17/July

AZUL - New Update - Negative Test Covid-19

TAAG - Covid-19 Trade Policy Update

 

SUMMERWIND - Mandatory presentation of PLF and QR Code

 

8/July 

AIR FRANCE / KLM - Flexibility policy

EMIRATES - Dubai is open to tourists once again

JAPAN AIRLINES - Special ticket handling in accordance with the Impact of Coronavirus and reduced fligh

ROYAL JORDANIAN - Update cancelled flight

TAP - Covid-19: AVIH on direct flights only

TAP - Covid-19: Travel restrictions and entry requirements

TAP - Hand Luggage Restrictions - Italy

 

2/July

AZUL - Mandatory Covid-19 negative test presentation for flights in/ou Brazil

SUMMERWIND - Requisitos de entrada em Espanha

TAAG - Mandatory FOID item on reservations

 

1/July

TAAG - Covid-19 trade policy update

 

24/June

IBERIA - Update Procedures

 

18/June

TAP - Procedures for cancelled flights

TAP - Rules for voucher issuance

TAP - Voluntary change procedures

 

17/June

EMIRATES - Reconfirmation of reservation 

LUFTHANSA GROUP - Simplified reconfirmation process for bookings affected by flight cancellations

 

16/June

AZORES AIRLINES - Bookings for inter-island connecting flights

 

29/May

IBERIA - Resumption of operations

LUFTHANSA GROUP - Reconfirmation of existing bookings | PowerPoint

SATA - Resumption of flights from 29 May

 

27/May

AEGEAN AIRLINES - FAQ

LATAM AIRLINES - Important Update

SRILANKAN AIRLINES -  Reissue/cancellation procedure for travel until December 31, 2020 due to Covid-19 

 

18/May

AIR CANADA - Flexible booking options for when the time is right to travel

QATAR AIRWAYS - Passenger Guidelines: Travel with Confidence

 

20/April

VIRGIN ATLANTIC - Commercial Policy Bulletin: Covid-19 flexibility for passengers update 20 April

VIRGIN ATLANTIC - Covid-19 London Heathrow Terminals 

 

17/April

TAP - Time limit for new reservations and reissues for all flights in May and June - From 17 April

 

16/April

AIR TAHITI NUI - Information

SAUDIA AIRLINES - Important information

XIAMEN AIRLINES - Standards Codes

 

14/April

AIR TRANSAT - Update on change/cancellation policy due to Covid-19

VIRGIN ATLANTIC - Book and rebook with confidence: Flexibility for customers with tickets issued 12 March - 31 May 2020

 

13/April

BEIJING CAPITAL AIRLINES - Epidemic Health Information for Chinese passengers before returning to China

CHINA SOUTHERN AIRLINES - Announcement on filling out the epidemic prevention health information for Chinese passengers before returning home by flight

CHINA SOUTHERN AIRLINES - Special Processing of CZ Tickets during International Flight Adjustment Period

EMIRATES - Refund and Change Policy

SRILANKAN AIRLINES - Reissue/Cancellation procedure for flights until 31 December 2020

 

1/April

VIRGIN ATLANTIC - Covid-19: All of the latest news

 

27/March

EL AL - Flights suspension

ETIHAD AIRWAYS - GDS refund function temporarily suspended

ETIHAD AIRWAYS - Temporarily suspend all services to and from the UAE following government directive

SOUTH AFRICAN AIRWAYS - Covid-19: SAA suspends all flight operations until the end of May 2020

TAP - Covid-19: Procedures for tickets with original travel up to 31MAY20

 

26/March

EMIRATES - Changes and cancellations of travel

SOUTH AFRICAN AIRWAYS - Suspends all International and Regional operations until 31 May 2020 and Domestic operations until 16 April 2020

TAP - Covid19: Procedures for tickets with original travel up to 31MAY20

 

24/Março

EMIRATES - Refunds BSP link

 

23/March

ETIHAD AIRWAYS - Temporarily suspend all services to and from the UAE following government directive

QATAR AIRWAYS - Passenger guidelines - Coronavirus outbreak: Rebooking and refund options

ROYAL AIR MAROC - Update of Royal Air Maroc commercial measures considering the development of the Covid-19 crisis

TURKISH AIRLINES - Portugal state of emergency due to Corona virus outbreak - update

 

21/March

AIR CHINA - Suspension of air operations in Barajas and El Prat

EMIRATES - Changes and cancellations of travel

UNITED - Extended: Change fee waiver for tickets purchased on/before March 2, 2020

VIRGIN ATLANTIC - Covid-19 flexibility for customers update 3 clarification

 

20/March

SAA - Covid-19: SAA International operations suspended

TURKISH AIRLINES - Portugal state of emergency due to Corona Virus outbreak | Update

TURKISH AIRLINES - Portugal state of emergency due to Corona Virus outbreak

 

19/March

TAAG - International flights to and from Angola suspended

TAP - Covid-19: Procedures valid from 19MAR20

 

18/March

TAP - New procedures with effectiveness on 18 March 2020

TAP - Cancelled flights

 

17/March

BRUSSELS AIRLINES - Temporarily suspends all flights as of 21 March 2020

TAP - Credit Card payments suspended

 

16/March

AER LINGUS - Book with peace of mind

FINNAIR - Coronavirus: Latest news and procedures

QATAR AIRWAYS - Passanger guidelines - Coronavirus outbreak

S7 AIRLINES - On involuntary refund of tickets containing S7 flights to/from the Republic of Uzbekistan

SATA - Covid 19: Rebooking at Travel Agencies

TURKISH AIRLINES - Procedure for restriction of entry to Turkey

UNITED - International schedule change refund policy

 

31/January 

BEIJING CAPITAL AIRLINES - Reschedule tickets: Waiver for free change policy

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